Normally dispatched same day if ordered before 10.00am AEST Business days
Please note there may be some delivery delays in various areas, more info here.
STANDARD SHIPPING: FREE metro shipping on all orders in Australia
EXPRESS SHIPPING AVAILABLE: Check estimates on the cart page after adding items to the cart
ALERTS from Australia Post re delivery delays due to weather and other incidents (domestic and international). Click Here
ALERTS from Startrack re delivery delays due to weather and other incidents. Click Here
ALERTS from Sendle re delivery delays due to weather and other incidents. Click Here
PLEASE NOTE:
Orders placed after 9am AEST are deemed as received the following business day. We normally ship late afternoon, shipping time is calculated from the next day (example - 1-2 days delivery item is shipped Monday afternoon, delivery should be Tuesday or Wednesday - number of days is calculated from the first day after shipping). Delivery information is based on carrier's transit times which are estimated only and not guaranteed and non refundable. We do not ship on weekends. Orders placed during the weekend are deemed to have been received Monday.
Shipping times refer to business days and exclude weekends and public holidays.
- Custom Cutouts – Selfie Frames – Custom Masks – Big Heads: Production time: normally 1-2 business days + shipping.
- Celebrity Lifesize Cutouts – Party Props: Production time: normally 1-2 days + shipping.
- Large props and multi-panels may take an additional 1-2 days and may attract an oversize shipping surcharge.
If we don't have a celebrity listed on our website, please make an enquiry using our contact form to see if we can help you. Celebrity Lifesize Cutouts are printed in Melbourne and are not imported. Shipping time does not include the production time.
AUSTRALIA SHIPPING (Express Post or similar service):
The following guide refers to business days – excludes weekends and public holidays (estimated only - they are not guaranteed):
1-2 days: Metro - Melbourne,
2-3 days: Metro - Sydney, Adelaide, Canberra.
2-4 days: Brisbane Metro, Outer Melbourne, Central Coast NSW, Newcastle/Wollongong,
2-5 days: Hobart/Launceston, Perth Metro, Country Victoria, Gold Coast/Sunshine, Coast/Toowoomba.
2-5 days: North Coast NSW, Inland/Country NSW, Country Tasmania.
2-6 days: Country South Australia.
3-7 days: Wide Bay/Northern Queensland to Cairns.
2-10 days: Country Western Australia.
For remote areas add an extra five days for shipping.
AUSTRALIA SHIPPING (Standard - Parcel Post, Sendle or similar):
The following guide refers to business days – excludes weekends and public holidays (estimated only - they are not guaranteed):
1-4 days: Metro - Melbourne
3-6 days: Metro - Sydney, Adelaide, Canberra
4-8 days: Metro - Brisbane, Hobart/Launceston, Perth, Darwin
2-6 days: Outer - Melbourne, Country Victoria, Central Coast NSW, Newcastle/Wollongong.
4-8 days: Gold Coast/Sunshine, Coast/Toowoomba
4-10 days: North Coast NSW, Inland/Country NSW, Country Tasmania, Country South Australia, Wide Bay/Northern Queensland to Cairns.
4-14 days: Country Western Australia (remote areas may take longer).
INTERNATIONAL SHIPPING:
ALERTS from Australia Post re delivery delays during this challenging time (domestic and international). Click Here
The following guide refers to business days – excludes weekends and public holidays and doesn't allow for holdups due to weather or delays in customs:
Registered Post: 10+ business days
Express Post: 5-7 business days
DHL: 3-4 business days approx.
For remote areas add an extra five days for shipping.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Important: Tracking details are emailed on dispatch. It's the customers responsibility to track their items. We do not take responsibility for the courier unable to deliver if incorrect details are supplied or the property address is unattended and causes delay. Delivery information is based on carrier's transit times which are estimated only and not guaranteed.
ALERTS from Australia Post re delivery delays due to weather and other incidents (domestic and international). Click Here
ALERTS from Startrack re delivery delays due to weather and other incidents. Click Here
ALERTS from Sendle re delivery delays due to weather and other
incidents. Click Here
PLEASE NOTE: Our transit and ETA information is given to us by the carriers in good faith, however there are no guarantees offered or given, hence we cannoit offer guarantees as to the service provided by the carriers. Please check the links below for Sendle, Australia Post and Startrack services and aalertsa
Cut off dates for Pre Christmas Deliveries 2024:
Pick ups will be available on Monday 23rd December 2024 9:00am to 3:00pm.
STANDARD SHIPPING (Sendle or similar from Melbourne):
DATE PASSED - December 9th: Long haul national deliveries - to WA, Far North Qld. & remote areas
DATE PASSED -December 16th: Short haul national deliveries - to interstate metro and same state regional areas
DATE PASSED -December 20th: Melbourne metro deliveries
(https://try.sendle.com/en-au/christmas-2024#domestic-cutoff)
(https://auspost.com.au/business/shipping/christmas-lodgement-dates)
PARCEL POST cut off dates (Australia Post or similar from Melbourne):
DATE PASSED - December 16h (Metro): WA, NT
DATE PASSED - (Regional): VIC, NSW, ACT, QLD, SA, TAS
DATE PASSED - December 20th (Metro): VIC, NSW, ACT, QLD, SA, TAS
For Parcel Post items being sent outside a metro area, allow additional time.
EXPRESS POST cut off dates (Australia Post or similar from Melbourne):
DATE PASSED - December 18th (Metro): WA, NT
DATE PASSED - December 18th (Regional): VIC, NSW, ACT, QLD, SA, TAS
DATE PASSED - December 20th (Metro): NSW, ACT, VIC, QLD, SA, WA, TAS
For Express Post items being sent outside a metro area, allow additional time.
EXPRESS COURIER cut off dates :
DATE PASSED - December 20th (Metro): VIC, NSW, ACT, QLD, SA, TAS
INTERNATIONAL cut off dates
DATE PASSED - December 16th
PLEASE NOTE: Orders placed after 9am AEST are deemed as received the following business day. We normally ship late afternoon, shipping time is calculated from the next day (Example: 1-2 days delivery item is shipped Monday afternoon, delivery should be Tuesday or Wednesday - number of days is calculated from the first day after shipping). Delivery information is based on carrier's transit times which are estimated only and not guaranteed and non refundable. We do not ship on weekends. Orders placed during the weekend are deemed to have been received Monday. We strongly suggest taking the express shipping options where possible, they are always more reliable.
Christmas / New Year Holiday Closure 2024/2025
We will close for the Christmas/New Year Holiday period at midday Friday 20th December 2024 and reopen on Monday 13th January 2025 with production commencing that day.
Our last shipping will be on Friday 20th December 2024.
Pick ups will be available on Monday 23rd December 2024.
Emails will be monitored occasionally during the break and we'll reply as soon as we can. Please include a phone number in case. Orders placed during the break will be shipped as soon as possible after we reopen - we expect some delays.
Orders required early January 2025 should be placed before we close for the break.
