Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

Please note: We don't carry stock and therefore we print daily to fulfil orders. This means that it is not automatic to get a return/refund approval based on change of mind. A restocking fee of 20% will be deducted from the refund if the item is resalable. Goods returned damaged will not be eligible for a refund.

To be eligible for a return/refund, your item must be in the same condition that you received it, unused, and in its original packaging and definitely in resalable condition. You may also need the receipt or proof of purchase.

Please note: Returns on custom or personalised items are not accepted.

Any shipping fees paid will not be refunded and return shipping is to be paid by customer by being deducted from the refund amount.

To start a return, you can contact us at admin@cutouts.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@cutouts.com.au.

Any cost involved in returning goods are to be paid by the buyer from the refunded amount. No refund will be given on the delivery fees originally paid by the customer.

CANCELLATION OF ORDER
We process your order and go to print as soon as possible after receiving your order and payment. If you wish to cancel your order for whatever reason prior to going to print, a cancellation fee may apply to cover admin and any file preparation done on your behalf.

If you wish to cancel after printing has commenced, we will need to recover the admin, file prep and printing costs associated with your order to that stage. The cost will be determined on an individual case basis.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Also please note that return shipments cannot be insured and are thereffore not covered for loss or damage.

EXCEPTIONS/NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), please get in touch if you have questions or concerns about your specific item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Goods returned damaged will not be eligible for a refund.

If approved, we will refund the original purchase price paid, less any restocking fees and shipping costs, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to you.